Troubleshooting
Here are some things you can do to resolve simple issues that may arise, and how to provide information when asked by the Syncplicity support team.
- Navigation to the web page was canceled
- Sub-folder sharing limitations with pre-4.1 clients
- Finder extension on Macintosh does not display after installation
- Syncplicity Installation fails with error code 1603.
- Install and run Fiddler
- Does Syncplicity records timestamps i.e. file create time, modify time & last access time? Is there any scenario where a timestamp is lost for synced files?
- Unable to Sync files to Syncplicity due to Temporary File Attribute issue on Windows machine.
- Sync errors on Windows desktop client
- Unable to login with Single-Sign-On (SSO) - Authentication stops working
- User unable to login in Syncplicity and getting error message "This account doesn't exist in Syncplicity. Please enter a valid email address."
- Uploading files to on prem storage via OFB(Online File Browser) hangs in IE 11
- Unable to login to Windows 7 Syncplicity Desktop Client - Throws System.EnterpriseServices.Wrapper.dll error
- Syncplicity Installation fails with error code 0x80004005
- What characters can be used for folder/file names in Syncplicity?
- How to Change the Default Syncplicity Folder Location in Windows?
- Windows Client: File cannot be downloaded because its name is too long or contains invalid characters
- Your account has had too many failed login attempts
- Send a screenshot to Syncplicity support
- How to Reset Syncplicity client
- Send Syncplicity support your entire client log
- Get Syncplicity client version info