Troubleshooting

Here are some things you can do to resolve simple issues that may arise, and how to provide information when asked by the Syncplicity support team.

• Navigation to the web page was canceled
• Sub-folder sharing limitations with pre-4.1 clients
• Finder extension on Macintosh does not display after installation
• Syncplicity Installation fails with error code 1603.
• Install and run Fiddler
• Does Syncplicity records timestamps i.e. file create time, modify time & last access time? Is there any scenario where a timestamp is lost for synced files?
• Unable to Sync files to Syncplicity due to Temporary File Attribute issue on Windows machine.
• Sync errors on Windows desktop client
• Unable to login with Single-Sign-On (SSO) - Authentication stops working
• User unable to login in Syncplicity and getting error message "This account doesn't exist in Syncplicity. Please enter a valid email address."
• Uploading files to on prem storage via OFB(Online File Browser) hangs in IE 11
• Unable to login to Windows 7 Syncplicity Desktop Client - Throws System.EnterpriseServices.Wrapper.dll error
• Syncplicity Installation fails with error code 0x80004005
• What characters can be used for folder/file names in Syncplicity?
• How to Change the Default Syncplicity Folder Location in Windows?
• Windows Client: File cannot be downloaded because its name is too long or contains invalid characters
• Your account has had too many failed login attempts
• Send a screenshot to Syncplicity support
• How to Reset Syncplicity client
• Send Syncplicity support your entire client log
• Get Syncplicity client version info