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Release notes for the Syncplicity platform

 The following lists updates to the Syncplicity platform.

Additional information:

March 2024

New in this release

  • Domain whitelisting for user provisioning.
  • Platform improvements
  • Security improvements

February 2024

New in this release

  • Security updates

August 2023

New in this release

  • Extend the user session for editing office documents to one hour (previously it was set to 30 minutes)
  • Other bug fixes

July 2023

New in this release

  • Fixed: DLP Connector failed to scan files if the connection to ICAP server is interrupted
  • Other bug fixes


May 2023

New in this release

  • Fixed: Issue with invalid characters from password generator for shared links
  • Fixed: Some self-signed users were getting website errors upon clicking the invite token

  • Fixed: Shared links tracking function was not working for some specific files

  • Security improvements

  • Other bug fixes

August 2022

New in this release

  • Look and feel improvements for some email notification templates.
  • Improved loading time for syncpoints with very large numbers of shared subfolders.
  • Bug fixes.

June 2022

New in this release

  • Introduced a new feature - regular users are now able to run several reports without the need to contact an administrator. See Syncplicity user reports for detailed information.
    To get this feature activated, email or contact your Syncplicity Customer Success manager.
  • Bug fixes.

May 2022

New in this release

  • Fixed an issue, where selecting a different StorageVault in the Admin Dashboard does not update the "Storage consumed" information displayed on the page. 
  • Small UI improvements and bug fixes.

April 2022

New in this release

  • Introduced support for Device Multi Factor Authentication (MFA) feature. When Device Multi Factor Authentication (MFA) is enabled, Syncplicity will assess new device login attempts and can require users to first verify and confirm a device, before they can use it to access their account. For more information visit Device Multi Factor Authentication.
  • Personal Edition users account verification and onboarding improvements. 
  • The option to download files and folders in bulk is now available to Personal Edition users for folders, shared to them by Business or Enterprise Edition users.
  • Internet Explorer 11 is no longer a supported browser. See Supported platforms for information on the supported internet browsers and their versions.
  • Bug fixes. 

February 2022

New in this release

  • Security updates and bug fixes.

December 2021

New in this release

  • For Storage by user report, added information about when the pending offboarding period has expired.
  • Fixed an issue where, in rare cases, trying to open a generated Syncplicity DLP or AVS report returns an error.
  • Additional bug fixes. 

September 2021

New in this release

  • Introduced an improvement to the Anti Virus Scan feature. Administrators are now able to request a rescan of files, for which a scan has previously failed.
  • Storage by user report can now be run only for users pending offboarding.
  • Improvements to folders deletion flow.
  • Bug Fixes

August 2021

New in this release

  • Introduced support for a new Anti Virus Scan feature. The AntiVirus Scanning (AVS) feature in Syncplicity allows you to connect Syncplicity to an AVS Engine for scanning of new or historical files and the subsequent control of actions within Syncplicity. Currently the use of the AVS feature requires a company-specific StorageVault with an ICAP AVS engine configured in an on-premise location or in a private cloud. 

  • To get this feature activated, email or contact your Syncplicity Customer Success manager.

  • Fixed an issue, where it was possible to create shared links with online editing permission for file formats, which are not supported by Office 365. 

July 2021

New in this release

  • As a Syncplicity end-user, you can share Microsoft Office files and allow recipients to edit the files directly in their browser using Office Online. See Sharing a file in My Syncplicity for details.

  • Syncplicity reports improvements:
    • Link permission type added to the All shared files report

July 2021

New in this release

  • Security improvements
  • Bug fixes

June 2021

New in this release

June 2021

New in this release

  • New  Syncplicity Rights Management admin setting  added - Download protected files. It allows users to download protected files and view or edit them, based on the permissions they have been granted.
  • Updated text in Syncplicity account inactivity email notifications.
  • Bug fixes

April 2021

New in this release

  • Accessibility improvements related to keyboard navigation and screen reader support. 
  • Bug fixes including but not limited to:
    • Fixed issue where last login attempt IP is blank in "Your account has been temporarily locked due to many incorrect password attempts" email notification.
    • Fixed issue that in some cases prevented re-sharing of a sub-folder by a user with Editor permissions, when the parent folder is also shared with a different user.
    • Fixed issue initiating multiple email notifications after user email change, when the emails of a user in Syncplicity and Salesforce do not match - when using Syncplicity for Salesforce integration.

April 2021

New in this release

  • Improvements in the "Active files pending deletion" report.
  • Bug fixes

March 2021

New in this release

  • Fixed an issue preventing the use of Search in case of multiple (500+) folders.  

February 2021

New in this release

  • Bug fixes

October 2020

New in this release

  • Syncplicity for Salesforce  performance is improved  
  • Syncplicity reports  improvements:
    • Folder path information is added to the 'Company folders' report
    • Recipient permissions information is added to the 'All shared folders' report
    • Some bug fixes are addressed related to 'Share content' report
  • Bug fixes

September 2020

New in this release

August 2020

New in this release

Known issues

  • If you try downloading a file or folder which was shared with you but was deleted by the owner, the download request will fail with a "Your request could not be completed" notification. Refresh your browser to update the file and folder list to its most recent status.

April 2020

  • Syncplicity web application now supports file locking and unlocking. When you are working on a file with multiple collaborators, you can lock the file. This prevents others from making changes until the lock expires or you unlock the file. See File locking.
  • Enhancements for existing for email notifications. Notifications are sent when files in shared folders are uploaded the first time and when files are changed, creating new file versions. See Email and digest notifications.
  • Syncplicity reports support more than 1 million rows.
  • Drag-and-drop upload in root folder in the Syncplicity web application has been addressed.
  • You can upload large files in the Syncplicity web application. No limitation on size, file type and user's connection speed.
  • Streaming of HTML5 video files (MP4, WebM and Ogg) larger than 5 megabytes is supported in the Syncplicity web application.

Octobe 2019

  • Drag-and-drop upload in root folder in the Syncplicity web application has been addressed.

July 2019

June 2019

April 2019

Tagging on Syncplicity web application

March 2019

December 2018

November 2018

Rename SyncDrive files and folders

June 2018

Search on Web

May 2018

Create Office Documents on Web

March 2018

  • Web Policy enhancement
  • Application whitelisting and scopes
  • External Sharing visibility:
    • Objective: Our External sharing model has evolved to address 2-tiers (Internal and affiliate) and 3-tiers (Internal, Affiliate and External). In order to map the external and internal sharing model with folders, through this feature in Web, visual indicators (Outgoing External, Outgoing Affiliate, Incoming External, Incoming Affiliate or Outgoing Affiliate, External) will be associated with folders depending upon whether the folder has been shared to or received from a trusted partner.
    • In Files, a user will see corresponding status under column ‘Type’ while an admin will see them in Manage Folders, under column ‘Shared’
    • Example:  For your tenant, under Incoming Shared Folder policy, if your partner is specified as an affiliate under Specific domains, then a folder received from partner will have status ‘Incoming Affiliate’ otherwise it will have status ‘Incoming External’.
    • Next to the status, tooltip is also displayed.
    • As part of phased roll-out, feature is ENABLED for a few tenants only.

January 2018

Email and digest notifications

December 2017

November 2017

June 2017

  • Web client rebranding
    • Updated the web client to reflect Syncplicity now being part of Syncplicity. Read the Press Release and find out more about Syncplicity. Over the next few months we will adding some new exciting features to our web client so keep a look out for that.
    • If you have any feedback about the rebranded web client please send it to

March 2017

  • Internal Group Sharing Restrictions
    • Control internal company sharing between groups
    • Enforce compliance where conflict of interest may be present
    • Separate control for incoming and outgoing shares
    • Enforce read-only for incoming shares
    • Policy applies both to sharing of folders and files (where recipients are specified)
    • New Policy Compliance admin report
    • Documentation
  • API User and Scope
    • Limit scope of API access through Application Token
    • New API User type
    • Granular control of scope of access

February 2017

  • Hide install tab company setting
    • Admin is able to hide install tab from web user interface
    • Prevent user download of Syncplicity clients in case of controlled enterprise rollout
    • Documentation

December 2016

  • Microsoft Office Online integration supporting viewing and editing of Office documents directly from Syncplicity web, details here
  • Added support for Syncplicity PrivacyRegions which gives global customers concerned with data privacy and regulatory compliance the option to locate their company account in the US or EU PrivacyRegion, assuring that all their data, including personal information (PII), metadata and file content, is kept within the region of their choice, while also allowing users to seamlessly collaborate across regions with a single account

November 2016

  • Security enhancement - block SSO bypass for Global Administrators
  • Enhanced Folders Report to show StorageVault and Special folders

September 2016

  • Multi-level sub-folder sharing
    • Allow for natural organization of folders with waterfall permissioning
    • Sharing any number folders in a folder hierarchy
    • Inheritance of permissions from higher level shared folder
    • Details on multi-level sub-folder sharing here
  • Affiliate Sharing
    • Keep control of company content while facilitating collaboration with affiliate companies
    • Works with group-based policies to provide fine-grained content control
    • Folder sharing to white-list of affiliate email domains
    • Separate control for incoming and outgoing folder shares
    • Enforce read-only for incoming folder shares
    • Details of configuration described here

June 2016

  • Company customization
    • Customize support links from Syncplicity website
    • Customize email footer for sharing email
    • Customers can contact Syncplicity Support to enable customization

May 2016

  • Folder Re-sharing Rights
    • Restrict re-sharing of a folder to selected participants
    • Re-sharing rights managed by Owner of folder or Global/Support Admins
    • Optional email notifications to folder Owner when folder is re-shared

April 2016

  • European Cloud Storage
    • Select the storage location for files uploaded to Syncplicity Cloud
    • Personal and Business Edition can choose US Cloud Storage or EU Cloud Storage
    • Enterprise Edition Administrators can use multiple Cloud StorageVaults and on-premise StorageVaults with policy-driven Hybrid Cloud

March 2016

  • End-user self service account lockdown
    • Company setting to restrict end-users from performing self-service account changes
    • Ensure Active Directory/LDAP is the source of truth of identity information, reducing auditing and security risks
    • Business and Enterprise Edition Global Administrators can lockdown users’ ability to change their name, add email addresses, or cancel their account

February 2016

  • New role eDiscovery Administrator user role
    • Role provides read-only view of users, groups, folders, devices and reporting
    • This privileged role includes the ability to impersonate a user without the user being notified (allows a user to be investigated without their knowledge)
    • eDiscovery Admins can be constrained to only view and impersonate users that are members of groups they have been assigned to manage (group-based admin feature)
  • Group-based administration
    • Applies to the Support Admin and new eDiscovery Admin roles
    • Global Admins can assign up to 5 groups of users to manage (if no groups are assigned Admin’s ability to manage all users remains)
    • Admins that have been assigned groups to manage can only access the user accounts of users within these groups and only these user's objects (folders, devices, audit trails, etc.)

December 2015

  • Mobile Passcode Enforcement Policy updated to support an optional passcode re-entry time setting (supported on iOS App 3.6.0 and higher, and Android App 3.2.5 and higher)

  • Admin console user interface improvements

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