Syncplicity Support


Search on Web


The My Syncplicity web application provides an easy way to view files and folders you own, folders you have shared with others, and folders others have shared with you. It's easy to find the right file you want to download or share if you know the file's path - you can navigate through the folders' hierarchy until you get to the right folder. But sometimes folder hierarchies can be pretty deep, or you can forget the exact file location, but at the same time you remember file name or a few keywords from the file content, in this case, you can use the Search feature. 

From My Syncplicity, click on files at the top navigation menu to get to the top folders page, then find Search text box at the top of the page on the right-hand side. 

The search feature can be disabled for your business or personal account. If you don't see search text box on files page, please contact Syncplicity support with feature activation request.

Basic Search


The basic search allows you quickly find files and folders available to you in your Syncplicity account. Start typing your search query and latest search queries will be displayed in search suggestions box if any. You can choose one of the suggestions from the box by clicking on it, or continue typing your query, then click magnifying glass icon to get the search results. Note that you can use a keyboard to speed up the interaction with the search text box:

  1. Hit enter key to perform search whenever search query looks complete
  2. Use arrow keys to choose one of the suggestions and hit enter key to get search results


When you get search results and select one of them, you can notice that you can do same actions on the selected file or folder that you can do if you navigate to the parent folder of it - use action menu that displays actions available for the file or folder. Each search result allows you to quickly navigate to its parent folder by clicking on the link under the file or folder name. For top-level folders such parent folder is "/", click on it will navigate you to the top folder list.




The search scope is contextual, it means that if you start search from top-level folder list screen the search is global and will be performed across all folders and files available for you. If you navigate to the particular folder first and perform the search there, the search scope will be limited to the folder, all subfolders and all files located in them.

Search Query Syntax

Search queries are not case sensitive, i.e. "feedback" and "FEEDBACK" produces the same search results. You can use a few characters from the begging of the word that you're looking for in the file or folder name or in the file content, i.e. "feed" query is enough to find folder "Press Release December 2017 Feedback" folder. If you know exact search phrase that you're looking for, you can put it into double quotes to filter out results that contain words from the phrase in a different order than you requested or ones that has other words between searching words. 

Often file and folder names contain words separated by special characters or even case instead of spaces. In this case, you can find such file and folders using words separated by special characters as a query, i.e. "release" search query will give you "press_release" folder and "PressRelease.pdf" file in search results.

Please find other search query syntax features below:

Search query
Doesn't match



case-insensitive match


  • roadmap
  implicit wildcard

roadmap 2018

  • roadmap presentation 2018
  whitespaces are treated as OR

"roadmap 2018"

  • roadmap presentation 2018

"roadmap presentation"

  • roadmap presentation 2018

"Roadmap PResentation"

  • roadmap presentation 2018

case-insensitive exact match

roadmap AND presentation

  • roadmap and presentation
  • roadmap
  • presentation

roadmap OR presentation

  • roadmap
  • presentation
  • roadmap and presentation

roadmap AND NOT presentation

  • roadmap
  • presentation
  • roadmap and presentation

NOT roadmap

  • presentation
  • roadmap and presentation
  • roadmap


  • presentation
  • roadmap and presentation
  • roadmap


  • presentation
  • roadmap and presentation
  • roadmap

(roadmap AND engineering) OR presentation

  • roadmap and engineering
  • presentation summary



((a AND b) OR (c AND (d OR e))) AND NOT f

  • a b
  • c d
  • c e
  • a b c d e
  • a b f
  • c d f
  • c e f
  • a b c d e f

roadmap OR engineering AND 2018

  • roadmap
  • engineering 2018
  • roadmap engineering
  • roadmap 2018

Operator precedence:
AND over OR 

NOT 2018 AND roadmap

  • roadmap
  • 2018
  • roadmap 2018

Operator precedence:
NOT over AND

NOT 2018 OR roadmap

  • roadmap
  • roadmap 2018
  • 2019
  • 2018

Operator precedence:
NOT over OR

  • RoadmapPresentation2018
  • Roadmap-Presentation-2018
  • Roadmap_Presentation_2018

Advanced Search

You can refine your search query with advanced search options - for instance, if you're looking for a document and not a folder which name contains word "press", you can specify this. To get access to advanced search options click filter icon on the left-hand side of search text box. Next options are available: Type (different file types and folders), File size, File date modified, search scope (global, current folder and subfolders, current folder only), owner (me, anyone).



You can reset advanced search options to default values - click on Reset link located on the left-hand side of Search button at the bottom of the advanced search panel. You can close advanced search options panel, but don't reset options, if you click filter icon again. You can also use Esc key for it.

Every search query with advanced options has own URL, so you can bookmark it to use later. Pay attention that you bookmark search request, but not results, so they might be different next time when you use the bookmark.

Tips & Tricks

To quickly select search box use forward slash "/" or "f" key. If you want to quickly open advanced options panel use "Ctrl+Shift+/" or "Ctrl+Shift+f" shortcuts, also you can select next search option using "Tab" key, and "Space" key to expand specific option or perform the search when the focus is on the Search button.

Use your browser's Back and Forward buttons (and keyboard shortcuts) to quickly navigate between different search queries and results that you performed sequentially.

You can get all files with particular extension using the wildcard symbol asterisk "*". For instance, if you want to find all documents with "docx" extension, you can use "*.docx" query. In all other cases, wildcard symbols ("*", "?", "%") will be omitted. If a file or folder name contains wildcard character and you want to use it in the search query, put the query into double quotes.


As of today (Jun 2018) search feature available for US region business users upon request - please contact Syncplicity Support ( to activate search for your account. File content search is available only for Syncplicity Cloud Storage US. On-premise StorageVaults as well as Syncplicity Cloud Storage EU currently supports only file and folder name search. 

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