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Desktop client certificate - user guide

This topic contains particular instructions relating to the desktop client certificate installation and possible problem at the Syncplicity client registration. Typically your company administrator deploys and manages the client certificates for your desktop machine. This article describes how to manually deploy a certificate

Check if you have necessary certificate

To check if you have necessary desktop client certificate on your PC, use the Certificate Manager as follows:

  1. Click the Start button, type certmgr.msc in the search field, and click Enter. The Certificate Manager window opens.
  2. Open the Trusted Root Certification Authorities folder, and investigate certificates on the right panel.
  3. If you don't have necessary certificate, request the certificate from your administrator and install it.

Install certificate

  1. In Windows File Explorer right click the certificate, and then select Install Certificate.
  2. Follow the instructions of the Certificate Import Wizard.

Store certificate

This obligatory procedure is performed in the Certificate Import Wizard, in the Certificate Store dialog box.

  1. Select Place all certificates in the following store, and then click Browse.
  2. In the Select Certification Store dialog box select one of the following:
    • For the trusted certificate - Trusted Root Certification Authorities.

      Note. You must store the trusted certificate in the Trusted Root Certification Authorities folder.

    • For the user certificate - Personal.
  3. Click OK.
  4. Complete the installation procedure in the Certificate Import Wizard.

Certificate store to be selected

Use strong private key protection (optional)

This optional procedure is performed in the Certificate Import Wizard. If you choose to protect your private key, the Private Key Protection dialog box in the Import Options group provides several options.

How the Enable strong private key protection check box works

Each state of the check box that can be clear or selected, means the following:

Clear—The private key is not protected by a password, and the user is able to add it to any download request without security actions.

Selected—The private key is protected by password. It means that each application requests the user's approval to use the certificate. There are two options of security:

  • Medium security—The user allows an application to use the private key by specifying YES/NO in the request dialog box.
  • High security—The user allows an application to use the private key by entering the additional password in the request dialog box.

To set strong private key protection:

  1. In the Private Key Protection dialog box select the Enable strong private key protection check box and click Next.

    Private key protection options

 2. In the Choose a Security Level dialog box select High, or Medium.

Selecting security level

3. If High is selected, in the Create Password dialog box enter a password for the strong private key protection, and then click Finish.

Entering a password


Possible problem at Syncplicity client registration

The "Navigation to the web page was canceled" message appears when you click Cancel on the Choose a certificate dialog box during the Syncplicity client registration.

To continue the registration process:

  • Restart the client application.


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