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Windows desktop client release notes

The following lists recent updates to the Syncplicity desktop client for Windows.

You may also want to take a look at:

April 2022

Windows Client 6.4.1

New in this release

  • Introduced support for Device Multi Factor Authentication (MFA) feature.When Device Multi Factor Authentication (MFA) is enabled, Syncplicity will assess new device login attempts and can require users to first verify and confirm a device, before they can use it to access their account. For more information visit Multi factor authentication on Windows.

Bug fixes

  • Fixed an issue, where video files in Syncdrive syncpoint cannot be opened with Windows Media Player.
  • Fixed an issue, where hyperlinks in a Microsoft Excel file leading to files in SyncDrive cannot be opened by clicking.
  • Fixed an issue, where saving an opened Microsoft Project file located in SyncDrive results in an error.
  • Fixed an issue, wherechanging the location of a synced folderis not possible, if the folder name contains special characters.
  • Additional bug fixes.

October 2021

Windows Client 6.4.0

New in this release

  • Customers in highly regulated industries require solutions that protect the integrity of their data and protect against leakage of their data and information. We added Anti-Virus Scanning (AVS) in this release. For more information clickhere.
  • For the customers that demand all-in-one web solution for file sharing and collaboration. We’ve enhanced the Syncplicity Microsoft Office Online integration and now when sharing office files, users have the possibility to “Allow Editing”. For more information clickhere.

Improved in this release

  • Added support for folder tags inManage Foldersscreen. You can use the 'Filter by text' functionality to filter folders based on tags. When clicking on a folder, tags are displayed in the right pane and on tag click will send you to the Syncplicity web tag search.  For more information clickhere.
  • Syncplicity SyncDrive cache size is increased. 
  • Microsoft Office files Thumbnails support improvements. 
  • Security improvements.

Bug fixes

  • Fixed an issue, which prevented multiple Syncplicity folders from being pinned for Quick Access in Explorer.
  • Fixed an issue, which in some cases makes SyncDrive unavailable.
  • Fixed an issue, which, in rare circumstances, prevents Windows Explorer from starting properly.
  • Additional bug fixes

July 2021

Windows Client 6.3.2

Bug fixes

  • Fixed an issue, which in rare cases could lead to system instability

April 2021

Windows Client 6.3.1

Improved in this release

  • Improved visibility of Syncplicity overlay icons in Windows Explorer
  • Improved reliability on application start

Bug fixes

  • Fixed a compatibility issue with VMWare Carbon Black Protection
  • Fixed an issue, which, in rare circumstances, may cause instability of the system.
  • Security improvements and bug fixes. 

December 2020

Windows Client 6.3.0

New in this release

  • New "Convert Local Syncplicity folders to SyncDrive" option is added in Syncplicity Settings > Storage > On Device screen. With this option you can easily free up space from this device, by moving local folders to cloud (SyncDrive) folders. 
  • New "Free up space" context menu action is available for local and non cloud(non-SyncDrive) folders.
  • End users can now ignore issues in the Sync Status dialog.
  • Administrators can now 
    • Control via registry which Sync Status issues are ignored by default. 
    • Control via registry the Syncplicity desktop notifications state.

Improved in this release

  • There are the following user experience improvements:
    • In Windows Explorer, folder shared state is now represented as part of the folder iconThis allows users to see both the data location (in cloud, kept for offline or cached) and share state 
    • In Windows Explorer, new icon overlay is added for cached files. 
    • Files and folders marked as "Make available offline" are now shown with green check overlay in Explorer. Before it was a star icon.  
  • All Syncplicity file and folder context menu options in Windows Explorer are now are available on right-click top level. Before they were available once the Syncplicity context item is selected.
  • "Browse online" context menu action is now available for any Syncplicity folder, not only for the top ones.
  • Thumbnails are now available for PNG, JPG, JPEG and GIF files when they are located in cloud folders (SyncDrive).
    • If you're interested to try a beta feature - adding SyncDrive thumbnail support for ".doc", ".docx", ".docm",".xls", ".xlsx",  ".ppt", ".pptx", ".pptm",".ppsx", ".ppsm"files- please contact or your Customer Success Manager. 

Bug fixes

  • The Syncplicity Windows client between versions 6.2.0 and 6.2.3 was interfering with other mapped network drives and was preventing users to search in those drives. This issue is now resolved.
  • Security improvements and bug fixes. 

August 2020

Windows Client 6.2.3

Bug fixes

  • Fixed an issue where Syncplicity Windows client version 6.2.0, 6.2.1 and 6.2.2 cannot be installed with SCCM applications

May 2020

Windows Client 6.2.2

Bug fixes

  • Fixed an issue where Microsoft Office files could not be saved in some SyncDrive root folders. This occurred after users had upgraded to version 6.2.0 or 6.2.1.
  • Fixed an issue where create and rename actions failed for some SyncDrive subfolders. This occurred after users had upgraded to version 6.2.0 or 6.2.1.

April 2020

Windows Client 6.2.1

New in this release

Localization improvements have been made in this release.

Bug fixes

  • Fixed compatibility issues with some third-party programs, including Adobe Acrobat Pro and Microsoft Movies & TV app, which sometimes resulted in application instability.
  • Fixed a user interface issue. Syncplicity Rights Management recipient roles were displayed in the Share Link dialog when rights management policy was disabled for the account.

February 2020

Windows Client 6.2

New in this release

  • As a Syncplicity end-user, you can lock files to temporarily shield them from other users. Once you lock a file, your changes are saved in the next version of the file. Other users are notified that you are working on the locked file. For more details see File locking on Windows desktop.
  • Support has been added forShare Naming Convention Policyfor SyncDrive. Users can discover the owner of a specific shared folder in Windows File Explorer as part of the folder name in parentheses.

Improved in this release

There are the following user experience improvements:

  • Favoriteaction name is changed toMake available offline.
  • Sync nowandStop synchronizationaction names are changed toAdd to this deviceandRemove from this device.
  • Sync lateraction name is changed toKeep in cloud only.
  • Sync Allaction name is changed toAdd folders from Syncplicity Cloud.
  • Changes for better SyncDrive (cloud folders) performance. In addition, synchronization of hidden files and folders is supported.
  • AppTab improvements.

Bug fixes

  • Fixed an issue where in rare cases AutoCad (.dwg) files were not not shown in SyncDrive after update.
  • Fixed an issue where folders could not be fully synchronize due to folder name being checked against File Type Exclusion Policy.
  • Fixed rare issue where large PPTX files were corrupted when multiple people were editing and saving at the same time.

Known issue

If a folder enters syncing state while one or more files are locked, the syncing operation cannot complete. The folder remains in this state until the files are unlocked. This is expected behavior and you can ignore it, as the remaining unlocked files in the folder are synchronized accordingly. When the locked files are unlocked, Syncplicity synchronizes them and the folder exits the syncing state.


June 2019

Windows Client 6.1.1

  • Syncplicity now allows end users to control if shared sub folders are displayed at the root level of the Syncplicity drive.

    • This feature is controlled with "Shared sub-folders" configuration on the Settings tab.

    • Although this is a user preference, company administrators can control the default behavior through the Syncplicity registry settings.

  • Fixed a number of issues related to the synchronization of SyncDrive files, including when the client was on unstable network and experienced frequent or random disconnections.
  • German localization improvements.

April 2019

Windows Client 6.1.0

  • New
    • Syncplicity now supports sharing a folder and managing participants directly from the desktop application. For details, see Sharing a folder.
    • A new Bandwidth Usage policy is available with the option to "Restrict upload and download bandwidth for corporate networks". For details, see Bandwidth Usage policy and Manage bandwidth profile settings.
    • End users can define bandwidth restrictions and/or pause the synchronization for non-corporate network types: public, private and metered. For details, see Managing your network bandwidth.
    • A new Microsoft Office Documents policy is available. For details, see Microsoft Office Documents Policy for Desktop Clients. 
    • Microsoft Office documents can now be quickly opened in Office online using the new "Open in Office Online" file context menu in Explorer. Open in Office Online is also available in AppTab. For details, see Open with Office Online.
  • Improved
    • Newly added folders to Syncplicity from the desktop in SyncDrive. For details, see SyncDrive for Windows users.
    • "A folder has been shared with you" dialog is displayed to the recipient when a SyncDrive folder is shared. For details, see Syncing and unsyncing folders and files.
    • Shared sub folders are displayed in Syncplicity drive.
    • Sync Status dialog filters are improved. 
    • Windows Explorer icon overlay issues are detected and can be resolved automatically. For details, see Restoring your Syncplicity icon overlays.
    • Improvements related to moving and renaming files on the Syncplicity cloud. 
  • Bug fixes
    • Fixed an issue with Preview Pane for Syndrive files.
    • Fixed an issue in processing the Sync events.

March 2019

Windows Client 6.0.1

  • Fixed an issue in regards to moving folders (via cut/paste) outside of SyncDrive.

November 2018

Windows Client 6.0.0

  • New
    • Syncplicity now supports a Syncplicity desktop client on virtual hosts, simulating the normal desktop experience.
    • Syncplicity now enables your company administrator to configure a time-to-live setting for the storage vault authentication token. 
    • Syncplicity can now manage millions of files in SyncDrive folders.
    • Unmapped folders can be listed in the Syncplicity drive root folder. You can browse in the My Syncplicity online file browser by double-clicking their icons.
  • Improved
    • When the synchronization status policy for your organization is enabled and you have synchronization errors, a triangle warning icon is displayed on the lower right of the Syncplicity taskbar panel.
    • You can now delete root-level SyncDrive syncpoints folders with a right-click in Windows File Explorer or on the Manage Folders window in the Windows client.
  • Bug fixes
    • Large video files failed to upload.
    • In rare cases, the Windows client caused Windows File Explorer to crash, displaying a black screen.
    • A warning message was not displayed when the mapped drive for SyncDrive was already in use.
    • An Excel workbook embedded in a Word document could not be edited.
    • Sometimes when a user switched to a new version of a document, the client retrieved the current version instead.

July 2018

Windows Client 5.5.1

  • TLS 1.2 support for AppTab notifications.
  • Bug Fixes

May 2018

Windows Client 5.5.0

  • New
    • Optional Sync Status view provides end users visibility into all files that are not synchronizing with Syncplicity because they are either excluded or there is an error in synchronizing. This feature can be turned on by Administrators in the group-based Policy (Desktop Clients & Add-ins > Configuration > Sync Status Policy).

March 2018

Windows Client 5.4.0

  • New
    • For an additional security layer, Syncplicity allows you to use clients certificates allowing for mutual TLS/SSL authentication against Syncplicity storage. Only those users who have the correct certificate installed will be able to access your data.
    • Syncplicity now displays all your mapped folders in a single location Syncplicity (\\Syncplicity) (S:) instead of two locations, you can also view all SyncDrive folders in the Manage Folders screen.
  • Improved
    • You can now use Windows File Explorer to create or rename any folder in SyncDrive.
    • Improved performance of processing of large number of files.
  • Fixed
    • Now you can download files with complete file path up to 252 characters long.
    • The problem when Personal Edition users were incorrectly informed about their storage quota is now fixed.

December 2017

Windows Client 5.3.0

  • Fixed bug DLP controls and sharing rights for shared links
  • Fixed retry issues
  • Fixed multiple AppTab issues

September 2017

Windows Client 5.2.0

  • Support for DLP
  • SyncDrive enhancements
    • Only disable network thumbnails if SyncDrive is enabled
    • Refresh folder icons on remote folder changes
    • Fixed multiple PDF opening in Adobe Reader
    • Favorite file downloads resume correctly

June 2017

Windows Client 5.1.0

  • SyncDrive Release 2 with favorites
    • Favorite files and folders sync like mapped folders and are available offline
  • New storage tab
    • View local and Syncplicity storage utilization
    • Ability to clear local cache and favorites
  • Windows 8.1 (64-bit) support for SyncDrive
  • Bug fixes and enhancements:
    • AppTab performance and bug fixes

April 2017

Windows Client 4.5.3

  • Fixed - During moving a Special folder from the default location to custom, customer data is getting lost.
  • Fixed - Low data performance occurred with Macro Excel workbooks.

January 2017

Windows Client 4.5.2

  • Fixed - Unknown error occurred message was displayed when uploading files to older storage connector versions

Windows Client 4.5.1

  • Fixed - "Share folder" dialog pop-up window is not displayed in browser, if user tries to share a subfolder from Manage Folders

December 2016

Windows Client 4.5.0

  • Added support for PrivacyRegions
  • Added localization for French and Italian

September 2016

Windows Client 4.1.1

This release allows IT Admins to prevent users from choosing download locations for folders shared with them. Some companies have workflows that require specific folder locations, and this optional Windows Registry key lets companies maintain control over folder structures.

The Windows Registry key setting prevents users from changing the download path in the following dialogs:

  • Initial registration dialog
  • Sync All Folders dialog
  • New syncpoint dialog
  • Manage Folders dialog

Contact Syncplicity Support for more information.

Other bug fixes:

  • When working with StorageVault Authentication (SVA) folders, upload requests now include the User-Agent header, to avoid 401 Unauthorized HTML responses that could prompt users for unnecessary logins.
  • The Exclude File window no longer hides behind the current Windows Explorer window.

August 2016

Windows Client 4.1.0

This major release features the Syncplicity App Tab, a collaboration feature that works with desktop versions of Microsoft Word, Excel and PowerPoint, from Office 2007 onward.

When you use Microsoft Word, Excel or PowerPoint to open a file inside a synced folder, the Syncplicity App Tab displays. The App Tab helps you avoid accidental file conflicts when collaborating on shared files, with visible notifications when a file’s status changes. Popup notifications display directly inside Microsoft Office when other people view a file that you are also viewing, when someone else starts editing that file, or when a newer version of that file becomes available.

Known Issues:

  • In version 4.1.0 this feature is Windows-only, but we will be bringing it to other platforms. If you collaborate with others on shared files and they save changes on Macintosh, iOS or Android, you will get a notification on Windows when their changes are available. But you will only get notified that other people are currently viewing or editing if they are using Windows.
  • Microsoft automatically saves file changes to their legacy PPT and XLS formats as soon as a different user opens the file. This triggers an instant file update and can create multiple file conflicts, as automatic updates get batted back and forth like a ball at a tennis match. Syncplicity recommends you avoid using these legacy file formats for real-time collaboration and instead use the PPTX and XLSX formats, which have been the default formats for PowerPoint and Excel beginning with Office 2007.
  • If the person who submitted a file update is unknown, their name will show as “?” in the notification popup. This can happen if your network connection is unavailable when the other person saves their file. This does not affect syncing; it only prevents the display of the other person’s name.

Technical Info:

  • The App Tab communicates over industry-standard WebSocket connections. If your company’s network infrastructure blocks WebSocket connections, the App Tab will not function properly.
  • The event server used by the App Tab communicates over this secure URL, which must be allowed through your network:

Anatomy of the App Tab

The App Tab displays inside Microsoft Word, Excel and PowerPoint when you open a file in a synced folder.

By default, the App Tab displays in the middle of the right edge of your document window, but you can drag it anywhere along the left or right side of your Microsoft Office application. The color and icon of the App Tab will change based on the state of the document. Whenever the state changes (for instance, when someone else starts editing that document), the larger popup window will briefly display to show you the status. You can also click on the App Tab at any point to check on the status of your document.

The notification window contains three sections, as shown above:

  • The Info section displays the current status message regarding your file, and when the file was last updated. It also contains quick access to online Help.
  • The People section shows you others that are actively viewing or editing the same file (with pictures if they have associated a Gravatar icon with their Syncplicity account email address). The People section will also let you switch to a newer version of the file, if someone else saves changes.
  • The Settings section contains a Browse to My Syncplicity link, which will open My Syncplicity in your default browser directly to the location of the file, so you can access version history. A settings menu contains options to prevent popup notifications for advanced users, or even hide the entire App Tab. Of course, if you hide the App Tab entirely, you won’t know when other users are editing shared files. If you choose this option, you can re-enable the App Tab from the Syncplicity Settings dialog, which is accessible from the Windows taskbar.

A Quick Feature Tour of the App Tab

The App Tab works with any number of people viewing and editing the same file. In this guide, we’ll pretend that you and a coworker named Doug are working on a shared file.

Here, the App Tab shows that you are the only person viewing this file:

When someone else opens the same file, the App Tab shows a notification:

If you start making edits, your App Tab changes to a pencil icon to indicate that you changed the file:

And if someone else starts editing first, the App Tab will notify you with a lock icon, suggesting that you wait before making changes:

You can choose to wait until the other person saves their changes. Or you can both edit the file if you really need to. In that case, you will both get a warning that if you both save changes, you will create multiple conflicting versions of the file:

As with previous versions of Syncplicity, it’s not harmful to create conflicting versions, but it can be confusing to have extra conflict files show up in your shared folders. So the App Tab gives you the information you need to avoid creating these extra files by accident.

When someone else saves their changes, Syncplicity will sync the file as it normally does. The App Tab will let you know whenever a new version is ready. Simply click “Switch to this version” and your file will be updated to the newest available version:

Ah, you say, what if your colleague saves a new version while you are editing a previous version? No problem! If you have unsaved changes, and someone else saves a new version, the App Tab will offer to save your changes separately so no information is lost:

One more neat feature to mention: clicking “Browse to My Syncplicity” will open your browser to My Syncplicity, directly to the location of the file you’re editing! This will let you easily browse or restore other versions or branches of your file.

We hope you enjoy using this new collaboration feature, and send us feedback. There’s always more to do.

For more info, watch the App Tab Video Guide.

April 2016

Windows Client 4.0.0

This is a major “4.0” release for Syncplicity! Internal changes in this release have been planned for several years, and set the stage for some great features we will be rolling out later this year. Companies can deploy a mix of old desktop clients with new desktop clients (on different computers, of course!), but there are plenty of changes to enjoy, and good reasons to upgrade.

  • Recently-changed files will download first. Even if you are downloading a huge folder for the first time, Syncplicity will retrieve the most-recent files first, including changes made in a different sync folder while you’re in the middle of a sync. This is a huge improvement that will help you get your current and most important files quickly.
  • Empty folders now sync, to help project teams set up folder structures before adding data. Create all the empty folders you want, and we’ll happily sync them!
  • File and folder exclusions are handled more smoothly. If you re-include a folder or an entire file type that you had previously excluded, Syncplicity will start syncing those files again.
  • The desktop client has improved handling of interruptions and corrupt files.
  • We have made other improvements to the way downloads work, including:
    • Deleting or updating a file while downloading a version of the same file works more smoothly and quickly
    • Improved user experience and user feedback when downloading files
    • Fewer pauses during downloading
    • Major improvement to reporting sync status
    • Faster downloads and uploads
    • Less CPU intensive for most sync cases
  • Windows only: The Send Logs command in the Settings screen now includes the Syncplicity database to help us diagnose difficult problems. The database contains more information about files, but no file content. Please make sure that you are comfortable with sending us this information when working with Support cases.
  • Known Issues:
    • The first time you launch the 4.x desktop client, the application will spend some extra time preparing to sync. For a huge amount of files or a slow computer, this could take several minutes. This is not a bug: the application is looking across your existing sync folders to make sure there are no problems.
    • After installing the 4.x desktop client, downgrading to an older 3.x client on the same computer is not recommended, and may require a very long initial sync.

Windows Client 3.5.25 Hotfix

  • Fixed a folder permissions issue in the previous release that prevented Windows from indexing files in Syncplicity folders.
    • User permissions for Syncplicity folders are now set to the same permissions settings as your user profile folder.
    • For users with standard permissions settings, this means that guest users or other users on your computer will be unable to see your Syncplicity folders unless you explicitly share with them.
    • If you later change the permissions for a Syncplicity sync folder on your computer, Syncplicity will not make other changes to that folder’s permissions settings.
  • The installer will now correctly exit Syncplicity before installing the new version.
  • Fixed an issue preventing upgrade if the default Syncplicity Folders had been deleted.
  • Fixed an issue that led to multiple Syncplicity.exe tasks running at the same time.

March 2016

Windows Client 3.5.24

  • Sync dialogs now list folder sizes and graphically display whether the folders will fit on your computer.
  • Security enhancement: user permissions for folders that you download are set so that only you can view or edit your Syncplicity files and folders.
    • For users with standard permissions settings, this means that guest users or other users on your computer will be unable to see your Syncplicity folders unless you explicitly share with them.
    • If you later change the permissions for a Syncplicity sync folder on your computer, Syncplicity will not make other changes to that folder’s permissions settings.
  • Spanish localization support

August 2015

Windows Client 3.5.16

  • German localization support
  • Improved performance and memory usage when uploading and downloading a large number of files
  • Fixed multiple error dialogs when domain restriction policy is enforced
  • Fixed icon overlay and contextual actions for files with long names

May-June 2015

Windows Client 3.5.14

  • Many bug fixes and performance enhancements

April 2015

Windows Client 3.5.10

  • Additional sync error notifications, including a taskbar panel status when some files could not be synced
  • Silent on-boarding update: Using desktop client configuration, IT administrators can now automatically sync any folder, such as the five special folders or custom folder paths. IT administrators can also prevent end users from un-synchronizing these folders
  • Windows desktop clients now show additional information and notifications on sync progress. These notifications will be shown periodically so that users can take appropriate action
  • Improved error logging
  • Multiple bug fixes 

April 2015

Windows Client 3.5.2

  • Fixing of sync looping issue when disk space is full
  • Fixed the issue where users remained offline  
  • Other bug fixes and performance improvements 

December 2014

Windows Client 3.5.2

  • Users can share a folder at any level in the folder hierarchy
  • Remote wipe by an administrator will also delete synced special folders
  • Other bug fixes and stability improvements

October 2014

Windows Client 3.4.20

  • Moved “Syncplicity Folders” default location outside of the “My Documents” folder for consistency across desktop clients
  • Allow copying of email addresses from Outlook to shared link email fields
  • Fixed app performance when a top-level Syncplicity folder is being deleted from Windows Explorer
  • Other Bug Fixes and Stability Improvements 

August 2014

Windows Client 3.4.16

  • Restrict syncing to external drives or network shares.
    • Users can no longer sync folders on external drives and network shares.
    • Users can no longer add folders to their Syncplicity account from external drives and network shares.
    • Existing folders on external drives and network shares are unsynced upon upgrade.
  • A download problem while syncing two folders quickly one after another is corrected.
  • A download problem that freezes the client when a file is open and stops the download is corrected.

July 2014

Windows Client 3.4.14

  • Enforced maximum character limit of 225 for Shared Link messages.
  • Fixed a problem with a client crash upon upgrade from 2.x clients with top-level folders on network paths.
  • Fixed handling of special characters in file and folder names.

May - June 2014

Windows Client 3.4.11

  • Client no longer synchronizes folders and files with trailing spaces in the name. The Windows OS does not support this and trims the spaces.
  • New Shared Link password protection icons.
  • Available company storage is no longer shown to users who do not have a user storage quota assigned.
  • Added the ability for users to set Shared Link expiration.
  • Added the ability for users to view their detailed storage usage.

March 2014

Windows client 3.4.8

  • Incorporated new code signing certificate to prevent operating system warnings about certificate expiration.
  • Fixed the problem where the client was repeatedly trying to download locked files resulting in high bandwidth utilization.

January 2014

Windows Client 3.4.8

  • Search is no longer case sensitive in the Manage Folders page.
  • Fixed the mapping path for special folders.
  • Improved sync engine robustness.

December 2013

Windows Client 3.4.7

  • Added the ability for users to hide file download notifications.
  • Clients now show multiple shared folder notifications within the same window.
  • Faster loading of Secure Shared Link dialog.
  • Clients now show personal storage usage instead of the entire company usage.
  • Clients now sync saved Office files even when the files are open.

September 2013

Windows Client 3.4.5

  • Added the ability for users to generate secure shared links natively from within the client.
  • Added the ability to set login required to download files for shared links.
  • Added the ability to set password for shared links.

August 2013

Windows Client 3.4.4

  • Added a Taskbar Panel for sync notifications and for launching the most important flows.
  • Added the ability to distinguish between shared folder permissions (Editor, Reader, and Owner) through different folder icons.
  • Added the ability to filter folders by folder location (this computer or cloud only), folder type (private or shared), and shared folder ownership (owned by me or owned by others).
  • Added an onboarding tutorial for both fresh installs and upgrades.
  • Added the capability to display Storage utilization and quota.
  • Added a shortcut for Syncplicity Folder under Windows Favorites.
  • Added the capability to unlink the app without going to My site.
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