Syncplicity Support

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Release Notes: June 2015

New Major Features:

Provisioning APIs for Developers:
Developers can use APIs to create apps for provisioning users and groups, and for configuring policies, in their Syncplicity Enterprise Edition (EE) accounts.

MobileIron for Android:
Enterprise Edition (EE) account administrators can securely control and manage the Syncplicity app on Android devices using MobileIron’s mobile device management (MDM).

Release Details

Developer APIs

Syncplicity Developer Portal:



Provisioning APIs for Developers

  • Syncplicity Developer APIs are now available to Enterprise Edition (EE) customers. They can perform the following provisioning operations using these APIs: 
    • Create/Read/Update/Delete user accounts
    • Enable/Disable user accounts
    • Create/Read/Update/Delete user groups
    • Create/Read/Update/Delete policy sets
  • Syncplicity Developer API platform technologies:
    • REST-based APIs that use JSON or XML for request/response
    • OAuth 2.0 for API authentication and authorization

Developer Portal

  • Developers can use the new developer portal at to perform the following tasks:
    • Register for building apps against their Enterprise Edition Account
    • Create new apps and submit those apps for approval
    • View their App usage and error metrics
    • Generate the App Key, App Secret and manage permissions
    • Read the API documentation, view sample apps and test the APIs using the Interactive Documentation
    • Contact Support and access the API forum
  • Developers need to submit their apps for approval. Apps will go live only after approval by the Syncplicity Apps review team
  • Developers can test their apps in the sandbox environment before submission. Refer to the interactive documentation on the developer portal for more details


Mobile Clients:

Syncplicity Android app for MobileIron 3.2.0

Supported on Android version 4.0 and above.

The Syncplicity Android app for MobileIron is different than the Syncplicity Android app in the Google Play Store, and must be distributed to end users by an IT administrator through the MobileIron console. To download the Syncplicity Android app for MobileIron, login to the Syncplicity administrator console and access the downloads page.



Data Leakage Prevention

  • Administrators can prevent data leakage by configuring one or more of the following MobileIron AppConnect policies for the Syncplicity Android app for MobileIron:
    • Prevent copy-paste and Open-In from apps not managed by AppConnect
    • Disable access to media assets such as camera, gallery, screen capture and video
    • Enforce usage of the MobileIron secure email app to send emails or shared links, and the MobileIron secure browser to browse and download content (secure browser required for single sign-on)
  • Administrators can wipe content in the Syncplicity Android app for MobileIron and disable access if the device is lost, stolen, or the user’s account is disabled


  • Administrators can protect content by enforcing passcodes for all MobileIron AppConnect apps, including Syncplicity
    • Passcodes can be simple or complex and the number and type of required characters can be enforced
    • The elapsed time, after which a user is required to re-enter the passcode, can be configured by the administrator
    • Passcode entry provides access to all AppConnect apps
  • The MobileIron enforced passcode is separate from the Syncplicity app passcode. When enabled, the MobileIron container-level passcode policy overrides the Syncplicity app passcode policy.

Secured Network Access

  • Through MobileIron’s Advanced AppTunneling feature administrators can create a private network connection for the Syncplicity app.

Unsupported Syncplicity Features

The Syncplicity Android app for MobileIron does not support the following features due to MobileIron’s security restrictions. Syncplicity is working with MobileIron to address some of these issues in upcoming releases:

  • Creation and upload of video from the Syncplicity app are not supported. Addition of videos within Office files is also not supported
  • Push notifications for favorited files and folders is not supported
  • Users are not able to select files from MobileIron’s secure app container for upload to Syncplicity
  • Single sign-on may not work when use of browsers other the MobileIron secure browser is allowed



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