September 2014 Release Notes

Major Feature

Description

Support Administrator Role

Customers can now assign users to a new Support Administrator role. Support Administrators are delegated a subset of administrative capabilities for user account management.

File Type Exclusion Policy

IT administrators can now enforce file type exclusions using the new File Type Exclusion Policy. This policy helps prevent high network bandwidth consumption due to sync thrash by allowing the exclusion of files that are constantly updated, such as Outlook PST files.

Category

Description

Bug Fixes

• To avoid high network bandwidth consumption the client now progressively increases the retry duration for failed file uploads
• Fixed an issue with single sign-on when the machine token is missing

Category

Description

Bug Fixes

• To avoid high network bandwidth consumption the client now progressively increases the retry duration for failed file uploads
• Syncplicity icon overlays now display in "Icon View" when not arranged "By Name"

Description

Bug fixes and enhancements

Description

Bug fixes and enhancements

Category

Description

Features and Enhancements

Support Administrator Role

• A new Support Administrator user role has been added
• The previous administrator role is unchanged and has been renamed as the Global Administrator role
• Support Administrators can only perform the following admin actions:
  • Access dashboard
  • Run reports
  • Create non-admin users
  • Manage user accounts
  • Manage user devices
  • Manage Syncplicity top-level folders
• Support Administrators are restricted from the following admin actions:
  • Cannot access or change company account policies
  • Cannot access or change company account settings
  • Cannot access or change company account subscription and billing information
  • Cannot create admin users
  • Cannot delete or change role of an existing user
  • Cannot impersonate a user
  • Cannot run audit reports
• Support Administrators can only login using single sign-on (SSO) if SSO is enabled for the company account
• Administrator password complexity and IP address range access restrictions also apply to Support Administrators
• The “Audit admin actions” report includes actions taken by, and on, Support Administrators

File Type Exclusion Policy

• A new File Type Exclusion Policy has been added
• The new policy is part of the existing group-based policy sets framework
• Desktop clients receive policy updates every 10 seconds
• The File Type Exclusion Policy is disabled in all policy sets by default
• IT administrators can specify a list of file types that the Windows and Mac desktop clients will exclude from syncing
• The following Syncplicity best practice set of file types to exclude is provided as the default when the policy is enabled:
  • accdb, accde, accdr, accdt, bak, csproj, des, nd, nsf, oab, olk, one, ost, ostx, pdb, pst, pstx, qba, qbi, qbr, qbw, qby, qdt, sln, suo, tlg, tmp, use, vdi, vhd, vmc, vmdk, vmem, vmss, vpcbackup, vsv, vud, lck, dbf
• When the policy is enabled the union of the policy based and the user specified file type exclusions apply
• In the Windows and Mac desktop clients users can view which file types have been excluded by administrator and which file types the user has excluded
• The “Audit admin actions” report includes changes to the File Type Exclusion Policy

Bug Fixes

• Account activation email is no longer re-sent when user is re-enabled through the API
• Top-level folder list retrieval performance improved by ~50% through the API
• Shared Link for filename with "+" symbol is now supported and no longer generates an error
• Version history no longer shows the latest version as active after it is deleted