Syncplicity Support


Mobile configuration policies

Mobile Device Synchronization policy

This policy allows company admins to control the allowed file and folder synchronization settings with the users mobile devices based on connection type. This policy applies to content marked as Offline in the mobile application on iOS and Android devices. Offline files and folders are synchronized to the mobile application and available for off-line access as well as quick access avoiding download delays when opening files.

To set the Mobile Device Synchronization policy:

  1. Open the Admin Console.
  2. Select  Policies → Mobile Apps → Configuration → Device Synchronization Policy.

By default, users in your organization can configure the Syncplicity mobile apps to automatically synchronize specific files and folders whenever they change on the server regardless of how the devices is connected to the internet. Users are free to configure their mobile app to synchronize Favorite files and folders:

  • When connected to a Wi-Fi hotspot or the cellular network.
  • Only when connected to a Wi-Fi hotspot.
  • To turn off synchronization.

Alternatively, administrators can disable Favorites synchronization when connected via the carriers network or when roaming to minimize mobile phone usage charges.

The can also choose to disable synchronization altogether, when this feature is disabled, users are required to download individual files on a case-by-case basis when needed.

Android Device Synchronization policy

Android devices also offer SD card storage in addition to the device storage. This setting allows you to control whether the SD card storage option is available to users. This policy can be set from the Admin Console under policies -> Mobile -> Mobile Sync -> Android Device Synchronization policy

  • By default, users on Android devices can mark files and folders to synchronize to the SD card on their device. This allows for most flexibility when working with such files and folders on the device and in other applications and enables easy access to the files from anywhere, including the computer to which the device is connected.
  • For extra security and safety, disallow this feature and require that Syncplicity for Android devices only, synchronizes files to its private, encrypted storage location. Such files and folders still synchronize automatically and be available offline, but only be accessible via the Syncplicity application.

Mobile Device Synchronization Limits policy

This policy is used to enforce how much data a user can transfer using the mobile app.

To set the Mobile Device Synchronization Limits policy:

  1. Open the Admin Console.
  2. Select  Policies → Mobile Apps → Configuration →  Mobile Device Synchronization policy.
  • By default, users can choose to set their own synchronization limits.
  • To reduce cost, you can choose to limit the amount of data that can be transferred on a monthly basis. When setting this policy, Admins must specify the data transfer limit per GB or MB and specify which day of the month will the counter be reset (Billing cycle reset day).

Microsoft Office Documents Policy

This policy allows admins to control the default app that will be used for viewing/editing Microsoft Office documents on Mobile.


The following prerequisites must be met prior to using this policy:


To set the Mobile Device Synchronization policy:

  1. Ensure the setting for Microsoft Office Online Integration is enabled.
  2. Open the Admin Console.
  3. Select  Policies → Mobile Apps → Configuration →  Mobile Office Documents Policy.

  • (Default) When Open Microsoft Office documents in Syncplicity is selected, Microsoft office documents can be viewed/edited in Syncplicity. The user cannot change this value.
  • When Open Microsoft Office documents in Microsoft Apps is selected, Microsoft office documents can be viewed/edited in Microsoft Office apps.
  • When Selected by User is selected, Microsoft office documents can be viewed/edited in Syncplicity. The user has the option to go into Settings and switch to Microsoft Office Apps.



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