Syncplicity Support


Branding with your company logo

Administrators of Syncplicity Enterprise Edition accounts can apply their company's branding to the My Syncplicity web application. The company logo replaces the default Syncplicity logo in the header of web pages viewed by your account users.

This company logo is also displayed in web pages accessed by recipients of shared files.

NOTE: The email banner graphic included in system-generated notification emails can also be customized. Send an email to, or open a service request at, to request this customization.

NOTE: For further customizations see the How to change the Support URL, Support email address and email templates article.

As an administrator, click admin > settings then click the Custom branding link in the Manage Settings page.

IMPORTANT: Please ensure that your company has full copyright ownership of your logo before continuing.

The required logo specifications are as follows:

  • File formats: BMP, GIF, JPG, PNG, TIFF
  • File size: 200KB maximum
  • Dimensions: Your logo should have a maximum aspect ratio of 1:4 (height:width). Once uploaded, the logo is resized to 55 pixels high with its width automatically resizing proportionally.
  • Background: For best results, use a logo with a white or transparent background.


To add a new logo click:

and then click:

A file system browser window opens. Browse to your logo file, select and open it.

The new logo displays on the preview screen.

If the logo displays satisfactorily, click SAVE. Alternatively, you can choose another logo file by again clicking:

After saving, the new logo appears in the header of the My Syncplicity web application.


To change or remove your company logo, click on one of these buttons:

After choosing to upload a new logo, follow the process above to choose, preview and save the new logo file.

After choosing to remove your company logo, the Syncplicity logo again appears in the header of the My Syncplicity web application.

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