Syncplicity Support


Branding with your company logo

Administrators of Syncplicity  Enterprise Edition  accounts can apply their company's branding to the  My Syncplicity   web application. The company logo replaces the default Syncplicity logo in the header of web pages viewed by your account users and displays in web pages accessed by recipients of shared files.

The email banner graphic included in system-generated notification emails can also be customized; although, it can only be customized using Support tools.  Also, admins can define a custom URL redirect for "Get Help" or "Support" links from various points in the Syncplicity workflow, as well as customize aspects of system-generated notification emails.  For details, see  . 

To open the Branding page, from the  Manage Settings  page select  Admin → Settings   →  Custom branding.



IMPORTANT:  Your company must have full copyright ownership of your logo before adding the logo to Syncplicity.

The required logo specifications are as follows:

  • File formats:  BMP, GIF, JPG, PNG, TIFF
  • File size:  200KB maximum
  • Dimensions:  Your logo should have a maximum aspect ratio of 1:4 (height:width). Once uploaded, the logo is resized to 55 pixels high with its width automatically resizing proportionally.
  • Background:  For best results, use a logo with a white or transparent background.

To add a new logo:

  1. Select  Upload a logo → Choose File.
  2. A file system browser window opens. Browse to your logo file, select, and open it.
  3. The new logo displays on the preview screen.
  4. If the logo displays satisfactorily, click SAVE. Alternatively, you can choose another logo file by again selecting Choose file .
  5. After saving, the new logo appears in the header of the My Syncplicity web application.

To change or remove your company logo:

  1. Select  Upload a new logo  or  Remove.
  2. After choosing to upload a new logo, follow the process above to choose, preview and save the new logo file.
  3. After choosing to remove your company logo, the Syncplicity logo again appears in the header of the My Syncplicity web application.
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