About Syncplicity reports

Syncplicity reporting provides administrators visibility into the utilization and activity within their account by allowing them to run and export various reports from within the admin console. 

Available Reports

There are various audit reports to audit a user, folder, file, administrator actions, and last login by user.

The storage reports include storage by user, storage by file type, and user storage by file type.

There are two ways for administrators to access these reports: 

  • The admin console reports tab lets you select the report you wish to run.
  • The admin console dashboard tab has direct links to each of the reports. See About the admin dashboard.

Admin console reports tab

To access the Reports page, click admin then reports. From this page you can select which reports to run by selecting the report name from the Select report type drop down menu.

The report parameter entry area of the reports page changes to correspond with the selected report.


Admin console dashboard tab

If you click admin then dashboard, the Run a Report area of the dashboard allows quick, direct access to the various Syncplicity reports that provide administrators visibility into their account.

Running and viewing reports 

When entering your reporting parameters, start typing part of the Syncplicity folder name, user, etc., in the input field and the autocomplete feature will help you locate what you need. If you select the wrong autocomplete input by mistake simply click the X icon to remove the selected entry and start over.

The start of the date range for all reports cannot be earlier than January 1st, 2011 and the end of the date range cannot be later than today. Also, the maximum range between start and end dates cannot exceed 1 year (365 days).

When you click the Export Report button, your input is validated and you are prompted to either accept or edit the default file name of the report's CSV output file. You may want to add information to the default filename that will help you identify the specific report's purpose later on.


When you click the Export button the export job will be submitted to the reports server and queued for processing. When the report's CSV output file has been generated it will be uploaded to the designated Syncplicity Folder. By default, reports output to the Syncplicity Reports folder in the cloud StorageVault within your account. Alternately you can configure the Reporting Folders setting to Export each report type to a separate Syncplicity folder (see Configuring the reporting folders).

You will be able to access the report files by either clicking on the View files link in the Export Report dialog box or by navigating to the files tab on the Syncplicity web site. It is possible that the report's CSV output file does not contain any data (other than the report's name, input parameters and column names) due to the report query not returning any results for the input parameters you specified. In this case you may want to adjust the input parameters and try running the report again.

If you refresh or revisit the reports page, a notification will indicate how many reports you currently have in the process of being generated. Some reports that have large result sets will take several minutes to generate before the output file is available in the Syncplicity Reports folder (or the folder corresponding to the report name).

If after several retries a report cannot be generated an empty output file will be written to the Syncplicity Reports folder (or the folder corresponding to the report name), but it will include an indicator and error reference number as part of the filename so that you can work with Syncplicity Support to resolve the issue.


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