Syncplicity Support

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Installation Verification

  1. On each Storage Connector server type the following command to confirm that the Storage Connector is running correctly:

sudo service syncp-storage status:

If the service is running correctly the following message appears:

syncp-storage (pid <process_id>) is running...

  1. For each Storage Connector server, type the following URL into a browser to confirm that the Storage Connector service is accessible:

http://<hostname_or_IP_address_of_storage_connector_server>:9000/ping

If the service is accessible, the following message appears in the browser:

pong

If you are not able to access the service using a browser then on each Storage Connector server type the following command:

echo;curl

http://<storage_connector_host_or_IP>:9000/ping;echo;echo

If the service is accessible, then the following message appears:

Pong

After the verification, the next step is to point the Syncplicity account to the Storage Connector URL, which is described in the Configuring and managing the on-premise storage settings article.

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