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How to remotely support end users

  • Sign into Admin Syncplicity account at my.syncplicity.com
  • Click on the Console tab
  • Click Manage User Accounts from the list on the left
  • Find and click on the user you need to administer. A screen will appear with the selected user’s account information:
  • To impersonate a user:
    • Bring up a user’s account by following the steps above for accessing and modifying a user’s account.
    • Click on the Impersonate user link
    • You will now view the console as that user and can take actions on their behalf.
    • To finish impersonating a user, simply click the Return to Console text in the orange banner across the top of the screen.
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