The following tables list the supported web browsers for the My Syncplicity web site and supported environments for the Syncplicity desktop and mobile clients.
You may also want to take a look at:
Web Browsers on Windows
| Browser | Browser Version | 7 | 8.0 | 8.1 | 10 |
|---|---|---|---|---|---|
| Internet Explorer | 11 | Yes | Yes | Yes | |
| Microsoft Edge |
1 ** |
Yes | |||
| Chrome |
Latest stable version + 2 previous versions |
Yes | Yes | Yes | Yes |
| Firefox |
Latest stable version + 2 previous versions |
Yes | Yes | Yes | Yes |
Supported languages: English, French, Italian, German and Spanish
** Microsoft Edge is currently not supported for:
a) File drag and drop in the Online File Browser
b) Custom branding admin page
Web Browsers on Mac OS X
| Browser | Browser Version | OS |
|---|---|---|
| Chrome | Latest stable version + 2 previous versions | 10.10+ |
| Firefox | Latest stable version + 2 previous versions | 10.10+ |
| Safari | Latest stable version + 2 previous versions | 10.10+ |
Supported languages: English, French, Italian, German and Spanish
Web Browser Support for Online File Browser Actions
| Browsers | |||||
|---|---|---|---|---|---|
| Online File Browser Action | Chrome | Firefox | Safari | IE 11 | Edge |
| Upload single file with upload button | Yes | Yes | Yes | Yes | Yes |
| Upload multiple files with upload button | Yes | Yes | Yes | Yes | Yes |
| Drag and drop single file | Yes | Yes | Yes | Yes | |
| Drag and drop multiple files | Yes | Yes | Yes | Yes | |
| Drag and drop single folder | Yes | ||||
| Drag and drop multiple folders | Yes |
Windows Desktop Client
| Operating System | Version |
|---|---|
| Windows 10 | Windows 10.x (32 bit and 64 bit) |
| Windows 8 | Windows 8.x (32 bit and 64 bit) |
| Windows 7 | Windows 7 SP1 (32 bit and 64 bit) |
Supported languages: English, French, Italian, German and Spanish
NOTES:
- We strongly recommend that you always upgrade to the latest version.
- Using a 32-bit Syncplicity client with a 64-bit version of Windows is unsupported and not recommended.
Mac Desktop Client
| Operating System | Version |
|---|---|
| Mojave | 10.14 |
| High Sierra | 10.13 |
| Sierra | 10.12 |
Supported languages: English, French, Italian, German and Spanish
Syncplicity App Tab
| Operating System | Windows Version | Office Version |
|---|---|---|
| Windows 10 | Windows 10.x (32 bit and 64 bit) | Office 2007 - 2016 (32 bit and 64 bit) |
| Windows 8 | Windows 8.x (32 bit and 64 bit) | Office 2007 - 2016 (32 bit and 64 bit) |
| Windows 7 | Windows 7.x (32 bit and 64 bit) | Office 2007 - 2016 (32 bit and 64 bit) |
Supported languages: English, French, Italian, German and Spanish
Outlook Add-in for Windows
| Operating System | Windows Version | Outlook Version |
|---|---|---|
| Windows 10 | Windows 10.x (32 bit and 64 bit) | Outlook 2013, 2016, and 2019 |
| Windows 8 | Windows 8.x (32 bit and 64 bit) | Outlook 2010, 2013, 2016 |
| Windows 7 | Windows 7.x (32 bit and 64 bit) | Outlook 2010, 2013, 2016 |
Supported languages: English, French, Italian, German and Spanish
Outlook Add-in for Office 365
| Device | Outlook Products |
|---|---|
| PC |
Outlook 2013, 2016, and 2019 for Windows outlook.office.com in a browser outlook.com in a browser |
| Mac |
Outlook 2016 for Mac outlook.office.com in a browser outlook.com in a browser |
| iPad* |
outlook.office.com in a browser outlook.com in a browser Outlook for iOS app is not yet supported by Microsoft for this type of Add-in |
| Android Tablet* |
outlook.office.com in a browser outlook.com in a browser Outlook for Android app is not yet supported by Microsoft for this type of Add-in |
| Windows Tablet* |
Outlook 2013 and 2016 for Windows outlook.office.com in a browser outlook.com in a browser |
* Microsoft does not yet support phones for this type of add-in.
Supported languages: English, French, Italian, German and Spanish
Mobile Clients
| Syncplicity App | Operating System |
|---|---|
| iPad app* | Apple iOS 11 and 12 |
| iPhone app* | Apple iOS 11 and 12 |
| Android app* | Android 5 through 9 |
| Android app for MobileIron* (v4.4.2) | Android 4.4 through 8 |
* Supported languages: English, French, Italian, German and Spanish
Mobile Device Management (MDM)
| Vendor | Platform | Notes |
|---|---|---|
| AirWatch |
Android and iOS |
VMWare AirWatch MDM is supported using the native iOS Managed App Configuration, often referred to as ACE. For Android, Syncplicity supports AirWatch 8 and 9 using Google Android Enterprise.* For iOS, Syncplicity supports AirWatch 9 and the AirWatch hosted cloud deployment. |
| Intune |
Android and iOS |
You can integrate Microsoft Intune 5 with Syncplicity for mobile device management. This helps organizations give users access to corporate applications, data and resources from the device of their choice.* |
| MobileIron | iOS |
MobileIron MDM is supported through the MobileIron AppConnect SDK integrated into the Syncplicity app. The current Syncplicity app from the App Store can be used. Syncplicity supports the MobileIron hosted cloud deployment. Older versions of MobileIron used with an on-premise deployment cannot be tested or guaranteed. |
| MobileIron | Android |
MobileIron MDM is supported through:
|
* Andriod Enterprise requires devices running on Android 5.0 or later.
Secure Shared Files
| Use Case | Platform | Client |
|---|---|---|
| Send Secure Shared Files* | Windows |
Syncplicity desktop client (version 4.x or higher) |
| Mac |
Syncplicity desktop client (version 4.x or higher) |
|
| Web | Online File Browser | |
| View and Edit Secure Shared Files* | Windows | Windows 10, 8.1, 8.0, 7.1 SP1 Add-in for Microsoft Office 365 Desktop, Office 2016, Office 2013 SP1, Office 2010 SP1 (64-bit and 32-bit) Plug-in for Adobe Acrobat and Adobe Reader DC 2015, 11, 10.1.2, 9.5 |
| iPad |
Syncplicity iOS app on iPad (iOS version 3.3.0 or higher) |
* Secure Shared Files only supports Microsoft Office and PDF file formats
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