Syncplicity Support

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App installation

The Syncplicity for iPhone app is free and available from the Apple App Store.

IMPORTANT FOR MANAGED DEVICES:

  • AIRWATCH:  Install the Syncplicity app from your AirWatch catalog instead of the Apple App Store. If you have an existing Syncplicity app from the App Store, delete it first; otherwise, you may not be able to connect to your Syncplicity account and access the files or certain capabilities in the app.
  • MOBILEIRON: Install the Syncplicity app from the Apple App Store with version is 3.4.10 or later.

To download the app:

  1. Open the App store on your iPhone.
  2. Search for Syncplicity.
  3. Download the Syncplicity app.

Once installed, tap on the Syncplicity app to start it. You are prompted to log in to your Syncplicity account. For more information, see First time user experience.

Upgrading

To upgrade the Syncplicity app, go to the Apple App Store and download the app. If you are logged into the app, the upgraded app works seamlessly as before. If not logged in, start the app and log in.

FOR MOBILEIRON MANAGED DEVICES:  If you installed the Syncplicity app from your AirWatch catalog, you need to upgrade by downloading the app from your AirWatch catalog anytime a new version is pushed to the catalog.

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