About favorites

You can mark folders and files as favorites. When you do, the folder and its contents or file is downloaded and synced to your device so that you can quickly access it even when offline. When a file or folder is synced, it is stored both in your device and a Syncplicity cloud or a storage area designated by your IT department.

While the Syncplicity app is actively running either in foreground or background and your device is connected to the network, the folder or file is continuously synced to ensure that you have the latest content. Should you go offline, the content remains accessible on your device and is synced when you are back online.

Other than being synced, you interact with favorite folders and files just like the other folders and files in your Syncplicity account. The contextual options for the favorite files and folders remain the same, and you can search and filter your list of favorites.

You should only favorite those folders and files that you frequently access. When you favorite an overly large amount of content, it consumes space on your device and may take a significant amount of time to initially download and continuously sync.

Since it is easy to favorite folders and file, you can favorite them temporarily then remove the favorite status later. For example, you need to access documents for an important meeting and you are concerned about internet access. You would favorite those documents some time before the meeting to make sure that they are fully synced then remove them as favorites after the meeting. 

Should you favorite a large folder or file, you may see a spinner on the folder or file indicating that it is being downloaded. You can still continue to do other work with the Syncplicity app while the process runs in the background.

All favorite folders and files have an orange star in their icons. You can view your favorite items in different places. Tap Favorites from the navigation menu. Tap Files and navigate the folders to see all folders and files including favorites. Tap Files then tap Favorites to see just the favorites, as shown below.

NOTE: If you are using the Syncplicity Android app for MobileIron, the files marked as favorites are not synced automatically. You need to manually sync favorites before going offline.


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