Syncplicity Support


Working with files

The My Syncplicity web application allows you to perform the following actions on files:

  • Upload 
  • Download 
  • Share link: This is discussed in the Sharing a file article.
  • Create new Office documents 
  • Versions
  • Restore 
  • Delete
  • Improve video playback and viewing

Edit mode

To view files from My Syncplicity, select Files at the top navigation page then select the files submenu. To access the file actions (except for upload), right-click on a file or select the show edit mode  icon and check the box next to the file:


NOTE: For Enterprise Edition and Business Edition users, your administrator may restrict specific types of files from being uploaded.

To upload files from your computer to Syncplicity:

  1. Navigate to the folder where you will upload the files.
  2. Click the Upload icon at the top of the Files page to upload one or more files. This opens the native file browser window on your computer.
  3. Select the files you would like to upload from your computer and click Choose. The upload progress window shows the progress of the files being uploaded.
  4. Once the upload is completed for a file, a checkmark is displayed next to the file name.

TIP: If your browser allows, you can upload a file by dragging and dropping it from your Windows Explorer to the Files page.

NOTE: Any trailing spaces in file or folder names are truncated. Also, you cannot upload files with file names that contain the following characters: \ / | : * " ? < >


To download a file from Syncplicity to your computer, right-click on the file icon and select Download. A copy of the file is downloaded to your computer.

Create a new file

When you select the Create file icon you have the option to create a new Office file (in Word, Excel Spreadsheet or Powerpoint) and access them using your Office 365 subscription.

For example, to create a Word document:

  1. From Files, select the Create file icon 
  2. Select Word Document and enter file name. 

  3. Sign in to your Office 365 subscription. Here you can access the new Word document in files view.



The versions option provides the details on the current and previous file versions along with details on who performed the update, when it was updated and the file size for each version.  Select versions in the Context menu to get the details on the current and previous versions of the selected file.

Each time a file is added, re-uploaded, edited, deleted, or restored, a new version of the file is created. The time-format of the file versions is <mon dd, yyyy>, hh:mm AM/PM>. You can open and view any version of a file and revert to any of the older versions.


If you wish to ignore the changes in one or more versions of a file, you can choose to have an older version be the current version. Select the version then click Restore. A new, current version is created which is the same as the version you selected. 



When a file is deleted, it is marked as a deleted file; however, it can be restored or permanently deleted.

NOTE: You can only delete files in folders if you are the Owner or have editor rights.

To turn the deleted file on (or off), click the show deleted items icon in the files section. When enabled, you can view all of the folders and files marked for deletion.

Since the deleted folder or file is not permanently deleted, you can select the particular folder or file and restore it or download the file. Downloading the file allows you to download a copy of the file on your computer. The restore option marks the file as restored. Note, the deleted folders and files are grayed out and marked as Deleted.

If you wish to permanently remove files from Syncplicity, select the permanently delete option to delete it permanently. This action is not reversible and should only be performed when you are certain you wish this action to be permanent.

Improve video playback and viewing

To improve the performance of video playback or viewing try the following options:

  • For a more reliable playback, sync (download) the video to your local PC.
  • Start the video playback as soon as the video player appears. If you wait for more than 10 seconds, a playback may not be achieved.
  • Use a smaller video file. The breakpoint file size between small and large files depends on the network bandwidth from the browser to the file storage (storage connector). For example, the breakpoint file size equals 10 * Bandwidth (in megabytes per second).
  • Convert the video file to a format optimized for web streaming, for example:
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