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Configuring app settings on iPad

You can manage Syncplicity settings on your iPad. Most settings are on the Settings screen, as described below. The account settings are on the Syncplicity account screen. 

To access Settings, tap the Accounts icon () in the navigation bar then tap the Settings icon ().

Some options have toggle buttons that show if they are enabled or disabled:

mceclip1.png: Setting is enabled.

mceclip0.png: Setting is disabled.

The settings are described in the following sections.


Tap Offline to view the following Offline settings:

  • Synchronize Offline: By default, Offline content is synchronized; however, you can choose to disable synchronization.
  • Sync On: You can choose Wi-Fi and Cellular, or Wi-Fi Only. This can be enforced by IT policy.
  • Power Level: Allows you to choose when to disable sync so as not to drain the battery life. By default, it is set at 20% or more.
  • Data Transfer Limit: By default, there is no data transfer limit; however, this can be set by IT and applies only to data over a cellular network.
  • Usage: Displays total and cellular bandwidth utilization for the billing period.

File Permissions

By default, when you open a document protected by the Syncplicity Secured Shared File feature, your permissions for the document are displayed. You can choose to not display the permissions by disabling this feature.  

Clear File Cache

File Cache stores all the files you opened and downloaded. You can turn it off if you do not want to cache any file.

Set Passcode

For extra security, you can enable a passcode that you must enter when accessing the Syncplicity app. To set a passcode, tap Enable Passcode and enter a passcode. When you enter an incorrect passcode that exceeds the number of times that IT specifies, the Syncplicity mobile clients automatically wipe the device and clear all user data. By default, you are not required to enter a mobile passcode.

NOTE: For MobileIron managed devices, Set Passcode is not available.

Microsoft Office → Open Office Files in Microsoft Apps

Enable to use Microsoft Office apps on your device for viewing and editing documents. This option requires a subscription to Microsoft Office 365; without a subscription, permission is view only.
Disable to use the Syncplicity native editor for viewing and editing documents.

Get Help

Contact Support through the support page for any issue that you are facing with the app.

View Tutorial

View the tutorial that discusses the various sections of the app.

Send Log File

Send a Log file for any issue that you are facing. When selected, you are automatically taken into a mail client with log file attached and email address pre-populated. Log files are very helpful for Support to understand any issues you are facing.

Send Feedback

Send us your app feedback, such as issues or enhancement requests. The Syncplicity team is always open for feedback!

Request training

Request training from Syncplicity using this form.

Review App

Takes you to the app store where you can review and give comments about the app.

Privacy Policy

Displays the Syncplicity privacy statement.


Upgrade only displays if you have the Syncplicity free account. Allows you to upgrade to different Syncplicity Personal Edition subscriptions from the Apple Store. 

About Syncplicity

Displays the terms and conditions and notices.

Logout All

 Logs you out from your Syncplicity account, as well as SharePoint and network share accounts, if present. This action completely removes all data, such as Offline content and settings, and restores the default settings.
You should NOT use Logout All unless absolutely necessary.

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