Search on Web

How to activate the Search feature

The search feature is available for Business and Enterprise Edition customers and represents a global configuration applicable for all users in a tenant. To activate the feature, please contact Syncplicity Support (support@syncplicity.com).

How to use Search on Web

The My Syncplicity web search provides an easy way to view:

• Files and folders you own
• Folders you have shared with others
• Folders others have shared with you (if the folder Owner has Search enabled)

With the Search feature you can quickly find the file you want to download or share if you know the file name or a few keywords from the file content. The following information describes:

• How to perform basic and advanced searches
• The search query syntex
• Tips and tricks for searching
• Limitations of the search feature

Basic Search

1. From My Syncplicity, click on Files at the top navigation menu to access your folders.
2. Locate the Search text box at the top right of the page.
   TIP:  If you do not see the Search text box on the files page the Search feature may be disabled for your account. Contact Syncplicity support to request activation.
   1. Type your search query. The latest search queries are displayed in search suggestions box. 
      
      
      
3. Click one of the suggestions from the box or continue typing your query.
4. Click the magnifying glass icon to get the search results. You can use a keyboard to speed up the interaction with the search text box:
   
   • Select the enter key to perform search whenever search query looks complete.
   • Use the arrow keys to choose one of the suggestions and hit enter key to get search results.
     
5. Select one of the search results. 
6. Perform the same actions on the selected file or folder that you do when you navigate to the parent folder of it; use the action menu to view the actions that are available for the file or folder. Each search result allows you to quickly navigate to its parent folder by clicking on the link under the file or folder name. Click on top-level folders to navigate to the top folder list. The search scope is contextual; if you start a search from a top-level folder list screen, the search is global and is performed across all available folders and files. If you navigate to the particular folder first, and perform the search there, the search scope is limited to the folder, all subfolders, and all files located in them.

Advanced Search

You can refine your search query with advanced search options.

To start an advanced search, click the filter icon on the right side of the search text box. The following options are available for the advanced search:

• Type (different file types and folders)
• File size
• File date modified,
• Search scope (global, current folder and subfolders, current folder only)
• Owner (me, anyone)
• Tags

For example, to search for a specific folder called Roadmap, type the word Roadmap into the search field and select one of the available advanced search options.

You can also bookmark, reset, and close (without resetting) your advanced search:

• To bookmark the search, save the URL. Make sure you bookmark the search request and not the results.
• To reset the advanced search options back to the default values, click the Reset link located on the left side of the Search button at the bottom of the Advanced Search screen.
• To close the advanced search options without resetting them, click the filter icon again or select the Esc key.

Search Query Syntax

Search queries are not case sensitive. You can use a few characters from the beginning of the word that you are searching for in the file or folder name or in the file content. For example, searching for "feed" will return the folder "Press Release December 2018 Feedback".  In cases where file and folder names contain words separated by special characters, for example, press_release, you can perform a search on part of the word, such as "release", and the search result will return the folder "press_release" and the file "PressRelease.pdf".  If you know the exact search phrase that you are looking for, use double quotes to filter out other results.

The following table provides examples of the search query syntax:

Tips & Tricks

• To quickly select the Search box use the forward slash "/" or "f" key. 
• To quickly open the advanced options panel use the "Ctrl+Shift+/" or "Ctrl+Shift+f" shortcuts.
• To select the next search option, use the "Tab" key and "Space" key to expand a specific option or perform the search when the focus is on the Search button.
• To quickly navigate between different search queries and results that you performed sequentially, use your browser's Back and Forward buttons (and keyboard shortcuts).
• To get all files with a particular extension, use the wildcard symbol asterisk "*".  For instance, if you want to find all documents with the "docx" extension, you can use "*.docx" query. In all other cases, wildcard symbols ("*", "?", "%") are omitted. If a file or folder name contains wildcard character and you want to use it in the search query, use double quotes.

Limitation(s)

• Search feature is available for US and EU region business users upon request.
• Metadata and Content search is available for Syncplicity Cloud Storage US and EU StorageVault. 
• Currently, customers with on-premise data will only have file and folder name search.
• To keep search performance consistent, the maximum number of search results is limited to 500.