Before you start, check the following:
- You have a Syncplicity account. If you do not have an account, ask your company's administrator to create one for you. If you are not part of a company using Syncplicity, click here to create an account. You can also create an account when you start installing the client.
- Review supported operating systems.
- If you are upgrading, review Upgrading the Windows desktop client before starting.
Download the desktop client
To download the Syncplicity client, go to https://my.syncplicity.com and enter your email address. Depending on your account, you may be prompted for a password or taken to an authentication page where you enter your single sign-on (SSO) credentials.
Once logged in, click Install at top right and then click Download Syncplicity. Save the
Syncplicity_Setup.exe file in a directory on your computer.
Install the client
Run the setup file you downloaded. An installation wizard guides you through the steps to install the client. If you have a company account, your administrator may hide or pre-populate some of the screens. Following are some tips for each screen.
Enter your Syncplicity user name and password. If your administrator has advised you to use your single sign-on credentials, tick the Login using Single Sign On (SSO) checkbox. Simply enter your email address and click on Login and you are taken through a single sign-on authentication process using your company's identity provider solution.
In case device multi factor authentication is enabled on your account, you may be prompted to verify your device before you can use the Windows client on this computer.
For Computer Name, your system name is normally used as the default name. Optionally, you can change it. This is the name that appears in your Syncplicity account's list of devices.
The Syncplicity folder location is the place on your desktop where your Syncplicity folders will be stored. Usually the default location is used, but you can change it to a different location by clicking the edit icon () and selecting the new location or creating a new folder for the location.
Select folders to sync
If you have a Syncplicity Personal Edition account, this screen is omitted.
You are prompted to synchronize the folders shown in the screen. Check or uncheck the folders you want to have synchronized. When you synchronize folders, the content is stored in your desktop and a Syncplicity cloud or a storage area designated by your IT department. If you already have a Syncplicity account, you see the list of folders you have in your account; syncing these folders downloads the content to your desktop.
If you have an administrator, you may not be able to choose which folders are synchronized.
If this is your first time installing the Syncplicity client, review the tutorial. Otherwise, you can skip the tutorial.
Run the client
Once installation completes, the following panel appears in the lower right-of your computer. You can manage your files, view recently downloaded files, and browse files on your computer and files in the cloud.
After you run Syncplicity the first time, you do not need to run it manually. The Syncplicity client runs each time you turn on your computer.
For more details, see Using the Syncplicity Taskbar Panel.