The DLP service is running, but the application does not operate as expected. The following error message appears in the DLP log file in directory /var/log/syncp-das/ on the DLP appliance.
The DLP Connector is unable to generate the JWT token due to configuration issues with the Java keystore.
- Check the DLP Connector configuration file
/etc/syncp-das/syncp-das.confto ensure that the location of the keyStore.p12 is configured correctly. See section Configure DLP Settings on page Install and configure the DLP/AV Connector.
- Verify that the Java keystore has read access for the syncp-das user.
For example, you can set the owner for the keystore by running hte following command.
sudo chown syncp-das:syncp-das /etc/syncp-das/keyStore.p12