The DLP service is unavailable

Problem

The DLP service is running, but the application does not operate as expected. The following error message appears in the DLP log file in directory /var/log/syncp-das/ on the DLP appliance.

Can't generate JWT token java.io .FileNotFoundException: Can't find keystore

Cause

The DLP Connector is unable to generate the JWT token due to configuration issues with the Java keystore.

Solution

• Check the DLP Connector configuration file /etc/syncp-das/syncp-das.conf to ensure that the location of the keyStore.p12 is configured correctly. See section Configure DLP Settings on page Install and configure the DLP/AV Connector.
• Verify that the Java keystore has read access for the syncp-das user. 
  For example, you can set the owner for the keystore by running hte following command. 
  sudo chown syncp-das:syncp-das /etc/syncp-das/keyStore.p12