The syncp-das service not started or not working properly.
If the syncp-das service is not running, you can review service errors by running the following commands in the console of the DLP virtual appliance.
systemctl status syncp-das.service
If the service is running, but the DLP connector does not operate as expected, review the log file in directory /var/log/syncp-das/ of the DLP virtual appliance.
Use the information you discovered for troubleshooting or contact Synplicity support.