This section contains information about common problems that might occur with the Data Loss Prevention(DLP) Connector. Use this information to identify possible workarounds before you contact Syncplicity support.
- After an upgrade, the DLP Connector service does not start
- Check for DLP service errors
- Files on My Site appear in Pending scanning state
- The Access Key configured for this DLP Connector does not match the Access Key for this StorageVault, or is invalid.
- The DLP Connector cannot communicate with the ICAP server of the DLP engine
- The DLP service is unavailable