Problem
Upload and download operations fail from all clients. The log file on the Storage Connector server indicates an exception error.
2016-09-28 11:14:01,493 [E] [2] - Upload Generic error com.syncplicity.storage.client.StorageException: The request timestamp was outside the valid time window.at com.syncplicity.storage.client.atmos.AtmosClient$$anonfun$2.applyOrElse(AtmosClient.scala:113) ~[syncp-storage.syncp-storage-2.9.0.3.jar:2.9.0.3]
Cause
The time on the Storage Connector server is not synchronized with the S3 storage. Storage Connector verifies the uploads with a GET command, and the S3 storage requires the GET command in a specific time window. When the command arrives with a time stamp outside this window, the storage server suspects it as an attack and prevents upload/download operations.
Solution
Check the timeserver settings and verify that both Atmos server and Storage Connector are synchronized to the same time server.
- To update the time immediately, run
Ntpdate pool.ntp.org. To setup the time on the Storage Connector server manually, run the following commands.
service syncp-storage stop date -s “28 Sep 2016 11:14:08“ (the time to match the Atmos sever) service syncp-storage start tail -f /var/log/syncp-storage/storage-YYYY-MM-DD.log