Syncplicity Support


SyncDrive for Windows users

Syncplicity SyncDrive provides access to all your Syncplicity content without synchronizing to the desktop first. All your Syncplicity content is visible so you can easily find the documents you need to work productively. When you access a document the first time, it streams seamlessly to your desktop. SyncDrive caches your most recently accessed documents so they are available when you need them.

SyncDrive allows you to favorite specific files and folders to ensure you have them available even when you are offline.

SyncDrive is part of Syncplicity version 5.1+ and is available on Windows 7 (64-bit), Windows 8.1 (64-bit) or Windows 10.


Where can I find SyncDrive?

SyncDrive is part of the regular Syncplicity Desktop so if you are running version 5.1+ of the client then you have SyncDrive.

SyncDrive adds a network drive on the desktop. This defaults to S: drive unless that drive letter is already configured, in which case the next available letter is used. SyncDrive installs alongside the existing Syncplicity folders, and existing folders are not affected by the activation of SyncDrive.

As described later in this topic, folders must be specifically converted to SyncDrive to be visible to users in their SyncDrive on the desktop.

To stop synchronization or unmap a SyncDrive folder, right-click a folder and select Syncplicity > Stop Synchronization. Alternately, you can do this on the Manage Folders page.

Converting a folder to SyncDrive

You can convert any of the top-level folders that you own to SyncDrive apart from your special folders (i.e. Desktop, Documents, Favorites, Pictures, and Music). Your company administrator or owners of shared folders to which you participate might have already converted folders in which case they will appear in your SyncDrive.

The following are the steps to convert a folder to SyncDrive.

  1. In the navigation bar, click Files main menu and then click All Files.
  2. Select the folder row as shown in the Figure below.
  3. Click settings in the toolbar header.
  4. Select the Allow access to this folder only in SyncDrive on the desktop check box and then Save.

    It is important to note that conversion of a folder to SyncDrive will unmap the folder for existing participants who have previously mapped it locally. Any unsynced changes present in participants mapped folders will be lost when the folder is converted to SyncDrive. Users will now need to go to SyncDrive to continue working with their files. Depending on the company policy for Remote Wipe the previously mapped file will either remain on disk or be removed. Participants will receive an email notifying them that the access to this folder has been changed and will now be available in SyncDrive.

  5. Select the Yes check box, to confirm the conversion of the folder to SyncDrive.

The page displays a message stating “Folder’s type was changed successfully”.

Converting SyncDrive folder back to a normal folder

To convert the SyncDrive back to normal folder, you can follow the steps above and unselect the Allow access to this folder only in SyncDrive on the desktop check box.

Adding files and folder to favorites

SyncDrive favorites allow you to specify which files and folders you would like to be maintained in sync with Syncplicity and have available for offline use. You can favorite a folder and all files and folders contained within the favorite folder will be available offline and remain in sync. You can also favorite a file individually.

The Storage tab in Syncplicity Settings window shows the storage used by favorite files.

To add as favorite, follow the steps below:

  1. Open Windows Explorer and navigate to SyncDrive path. The path displays the folders and files.
  2. Right-click on the desired folder or file, and click Syncplicity > Add to favorites
  3. The files and folder will now be downloaded onto your local hard disk, and the Folder or File overlay icon changes to star sign. The icon overlay details are described below. 

Removing files and folders from favorites

  1. Open Windows File Explorer and navigate to SyncDrive path. The path displays the folders and files.
  2. Right-click on the desired folder or file, and click Syncplicity>Remove from favorites 

Folder icon overlays

The following table explains the meaning of the Syncplicity folder and file icon overlays in Windows File Explorer.

Folder icon

File icon

Picture1.png  Picture2.png 

The green check mark icon overlay means that all the files and folders in the folder are available locally in SyncDrive and synced with Syncplicity.

Picture3.png  Picture4.png 

The blue cloud icon overlay means that the file is in the Syncplicity cloud and not local or for folders that some or all the files and folders in that folder are in the Syncplicity cloud.

These icon overlays are only applicable to SyncDrive and not to locally mapped Syncplicity Folders.

Picture5.png 6.png

The orange syncing icon overlay means that the folder contains files that are currently syncing with Syncplicity.


Not applicable to files.

The green human icon overlay means that the folder is a shared folder for which the current user is the owner.

Not applicable to folders.


The grey cross icon overlay mean that the file is offline and it cannot currently be accessed until Syncplicity is back online.

Alternatively, the grey cross icon overlay means that the file has been excluded from Syncplicity.

Folders do not show any icon overlays when offline or if they are excluded.

  Screen_Shot_2017-06-28_at_4.47.03_PM.png Screen_Shot_2017-06-28_at_4.48.28_PM.png

The star icon overlay means the folder is added as a favorite. When a file or folder is removed from favorites the icon(s) of the file or the entire folder's contents change to the cloud icon overlay as the local files are removed from local storage.

Managing your storage

With SyncDrive you now have access to all your content without syncing it all to your desktop. SyncDrive provides a convenient view of the storage you are consuming both in Syncplicity and on your desktop.


For Syncplicity Storage you are able to select any of your available storage locations and view the storage totals for active files, old file version, deleted files, and remaining available storage.

You are able to distinguish the local storage used by the regular Syncplicity Folders, SyncDrive Favorites and SyncDrive cache. The amount of free space available in your SyncDrive is shown as well as a way for you to control how much disk space your SyncDrive cache should consume on your desktop.


You are able to clear the SyncDrive cache and favorites from the Storage Tab of the Syncplicity Settings. Clearing SyncDrive cache will remove all recently used files from disk and free up disk space, this will not remove any favorite files which will still be available when offline. Clearing SyncDrive favorites will remove all favorite files and folders in SyncDrive, files that are cached but not favorite will not be affected. When files and folders are removed from favorites the local copy is removed.

Creating, copying or moving folders into SyncDrive

Folders can be created, copied or moved into an existing SyncDrive folder, however you cannot create, copy or move a folder into the root of SyncDrive.

Moving and renaming files and folders in a SyncDrive folder

You can move or rename the files and folders inside SyncDrive folder, but you cannot move or rename folders across top-level SyncDrive folders. Moving folders within a SyncDrive folder is permitted as long as the participation (sharing) of sub-folder shares is maintained.

Offline behavior

When Syncplicity is offline (e.g. no network connection) SyncDrive will continue to provide offline access to your favorite files as well as your recently used files. Files that are not favorite or cached locally will not be available until the connection to the Syncplicity is re-established. 

Known issues

  • If a user redirects their Download folder to SyncDrive, in Edge browser the user needs to change the previous default download path manually to the Syncplicity Download folder.
  • Merging of folders in Windows explorer due to rename of a folder to an already existing name or moving a folder to destination that has the same name leads to deletion of files from source directory.
  • File overlay icon stay in synchronizing state if download fails for any reason. Opening the file again starts the download and refreshes the overlay icon.
  • File thumbnails are disabled for all network drives.
  • SyncDrive is not compatible with ESET antivirus. Anti-Virus programs that scan SyncDrive may result in all files being synced down.
  • Move / Rename of folder/file to a name that is already deleted fails.
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