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Secure Shared Files and PrivacyRegions

Creating Secure Shared Files

The Secure Shared Files feature is supported in the following scenarios:

  US Cloud Storage EU Cloud Storage On-premise Storage 
US PrivacyRegion Account
EU PrivacyRegion Account


Prevented from receiving Secure Shared Files

In some instances, recipients may not be able to open protected files. Syncplicity Secure Shared Files solution is presently only supported for user accounts in the US PrivacyRegion with US Cloud Storage or On-premises Storage.

If you have attempted to send a shared link with rights management protection to a user in the EU PrivacyRegion, you may have seen this message:


The cause of this message is the recipient’s account is in the EU PrivacyRegion and Secure Shared Files feature is presently only supported for US PrivacyRegion users.

If the intended recipient has an account in the US PrivacyRegion, they will be able to open the protected file using a US PrivacyRegion account.

About PrivacyRegions

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